Refund policy

Return & Exchange Policy – Nazakath By Rupsath

At Nazakath By Rupsath, every piece of jewellery is quality-checked before dispatch. However, if you receive a damaged or incorrect product, we are here to help under the following conditions:

1. Unboxing Video Requirement

To qualify for a return or exchange, a complete unboxing video is mandatory.

• The video must clearly show the package being opened from the moment the seal is broken until the item is fully unboxed.

• The video must be continuous — no cuts, edits, filters, or pauses.

• Requests submitted without full video proof will be declined immediately, as we cannot verify the condition of the product.

2. Eligibility for Return / Exchange

• Returns or exchanges are only accepted for products that arrive damaged, defective, or incorrect of 1 day arrival.

• Products damaged after delivery or due to mishandling by the customer cannot be accepted for refund or exchange.

• The item must be in its original, unused condition, with all tags, boxes, and packaging intact.

3. Return Approval & Refund Process

Once your return request and video proof are verified and approved:

• You’ll be instructed to send the product back in its original packaging.

• After the returned item is received and inspected, please allow up to 2 business days for the refund to be processed to your original payment method.